Before collecting the graduation certificate, if graduates have any outstanding items with the following departments, they may go to the departments concerned to clear the outstanding records, or else no certificate will be issued.

(Graduates are not required to go the following department(s) if they do not have any outstanding item(s) in the departments concerned.)

Departments Items Contact for Inquiry
University Library
  • To ensure no books are on loan, no outstanding fees, and thesis has been submitted.
8822 8160
Student Affairs Office
  • Hostel student must complete the hostel check-out procedure / settle all hostel related fees and fines after move-out.
8822 2660 or
Treasury Section
  • To ensure there is no outstanding payments.
  • To provide bank information on Student Information System Web Services (ISW) for refund of security deposit.
8822 8349
  • If there is outstanding item when graduates collect the graduation certificates, which indicates the incompletion of check-out procedure, graduates should go to the department concerned to clear the outstanding records. Otherwise, the graduation certificate will not be issued.Upon the receipt of notification emails/SMS for certificate collection from the Graduate School, graduates should bring along the identification documents to the Graduate School during office hours for the collection of graduation certificates.
  • If graduates are unable to collect your certificate in person, please entrust a representative to collect the certificate. In such case, your representative must present the authorization letter (GRS/Form/029e) signed by the graduate and attached with copies of the identification document of both parties.
  • The graduation certificate will be issued once only, as there will be no second printing. Students are therefore strongly advised to ensure the safe-keeping of this important document.
  • The University reserves the right to withhold conferment of an award/ a certificate on a student who has not paid fees or other monies to the University, or who has otherwise failed to discharge all obligations towards the University.